- Category: Troubleshooting
- Last Updated: 08 November 2017
- Hits: 292
Slow Network Speeds
If you are experiencing slow Internet or network speeds, you can follow this troubleshooting guide to address and correct the most common problems.
If you haven't already, please try installing the latest Killer Control Center from our website, and only from our website. It includes many fixes and improvements that are not be included in other packages. If you are still using the Killer Network Manager, you'll want to download the Killer Control Center, and then manually uninstall the Killer Network Manager, as well as the "Killer Drivers" entry in your programs list. You can find the latest Killer Control Center here: http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. Please download and run this installer, which will also install the latest drivers. If you experience any problems installing the Killer Control Center, you can refer to this article for help - http://www.killernetworking.com/driver-downloads/kb/faq/6-troubleshooting-killer-ethernet-wireless-drivers-software
Once you have successfully updated your drivers, you will want to restart your computer by clicking Start > Power > Restart. It is important to note that closing the lid or pressing the power button on many modern computers does not shut them down, but instead activates sleep mode. You must restart them by clicking Start > Power > Restart for them to restart.
If updating the drivers does not solve the issue, try resetting your networking equipment in this specific order, even if you have reset your some or all of your equipment previously. This order is proven to help your devices sync up properly, and will help to get a clean slate with further troubleshooting. Doing this can help even if only one device is experiencing problems.
- Shut down your computer.
- Locate your modem and note the lights on your modem when it is normal and ready. There may be a "Ready" light.
- Unplug your modem, router, and any switches or hubs, between your computer and the modem, as well as any wireless boosters or access points, and leave them all unplugged for now.
- Plug in your modem.
- Wait until your modem's lights show normal operation again.
- Plug in your router, if you have one, and give it about five minutes to boot.
- Plug in anything else between your computer and the modem
- Power on your computer.
- Once your computer is booted and connected to the Internet, you will want to reset its network stack:
- In the search box on the taskbar, type Command prompt, right-click Command prompt, and then select Run as administrator > Yes.
- At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
- Type netsh winsock reset and press Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and press Enter.
- Type ipconfig /renew and press Enter.
- Type ipconfig /flushdns and press Enter.
- Now reboot your machine once more and test to see if the issue is resolved.
If not, the next step is to make sure that your Windows installation is completely up to date. Microsoft has been updating Windows more often than with any previous release, so it's important to keep things up to date. To do this, simply search Windows Updates, hit Enter, and then click Check for Updates. If your machine finds updates, check again once it finishes installing. Once your machine finds no updates, restart again, and then check for updates once more. Once your machine finds no updates upon a fresh reboot, your Windows installation should be fully up to date.
If you have performed the above, and you are still experiencing issues with slow network speeds, there are some other things to try:
- Set a benchmark. Place the device in one place, if dealing with Wi-Fi, and run a test using one speed test. Turn off all other network usage while troubleshooting. Speedtest.net and Testmy.net are both good bandwidth tests. Run three tests in short succession and record an average as your starting point. Test after each change to see if there has been improvement. Record what you changed, and what the speeds the change produced. If the change seems dramatic, restart the machine and test again to be sure.
- Make sure your BIOS is up to date from your machine or mainboard manufacturer's support page.
- Make sure your chipset drivers are up to date from your machine or mainboard manufacturer's support page.
- Make sure all of the other drivers are up to date from your machine or mainboard manufacturer's support page. You can safely download and install all available driver packages. If the driver does not apply, it will either not install, or will not be used. If the only options in a driver installer package are "Repair" or "Uninstall", choosing "Repair" will update the driver, if there is a newer driver available.
- Update the firmware on your router if you own the router.
- Update the firmware on your modem if you own the modem, but only if your ISP accepts the firmware. Your ISP's support team can help you with this. Some ISPs also have this information listed somewhere, but they may need to do something on their end if you update the firmware, in order to re-authorize your modem.
- Have your ISP update the firmware on your modem or router if they own your modem or router.
- If you are using Wi-Fi, minimize the number of solid objects between the access point's antenna and the device suffering from low speeds, using line-of-sight. Moving a device or antenna even an inch to one side could bypass multiple solid objects, making an enormous difference.
- If you are using Wi-Fi, use the Killer Control Center's Wi-Fi analyzer to make changes to your router's settings.
- 5 GHz routers should be set to channels 36-48, and/or 149-165 that are as far away from other channels as possible.
- 2.4 GHz routers should be set to channels 1, 6, or 11, depending on which channels have the least powerful conflicting radios present.
- Sideband, or side channel should be set to 20 MHz if there are many other Wi-Fi access points in your area, especially if you are forced to share a channel. Higher side channels are less powerful, but provide a wider band, allowing the signal to get around solid objects better, theoretically improving performance in situations where there are no interference concerns, but the Wi-Fi signal needs to "get around" solid objects. Many, however, report that, in real life testing, 20 MHz still provides the better signal, so your mileage may vary.
- If you are using Wi-Fi and your router has both a 5 GHz radio and a 2.4 GHz radio, name them something different. Although it might seem simpler to name them the same thing, many routers do not handle this very well, and you can see performance issues by having them named the same thing. Many people opt to simply add "5" to the end of the 5 GHz radio.
- If you are using Wi-Fi extenders, name each of your extenders something different, so that you know which access point you are connected to. Wi-Fi extenders have limited radio capacity, and will, always provide at least slightly slower speeds than connecting directly to the router, as they have to use the same radio to receive and transmit, at the same time.
- If it seems like other machines using the same access point are having no issues, try to verify this. Borrow their machine and run a speed test. Ask for permission first, of course. If you are experiencing issues on a public access point, you might just find that the public access point is just terrible, and that no one else is having a problem because you're the only one playing latency-intensive first person shooters.
- If you are using a Wireless-N router in a crowded Wi-Fi environment, you are very likely to encounter drops and speed issues no matter what settings you change. Unfortunately, the 2.4 GHz spectrum is very limited on how many channels are available, and conflicts arise quickly. Updating to a Wireless-AC router may be required to increase your speeds and reduce wireless drops.
- If you are using an antivirus or firewall application, try completely uninstalling it for testing purposes. Unfortunately, simply disabling these programs do not work for troubleshooting purposes, as they often continue to manipulate network traffic. They must be fully uninstalled. If you notice that your speeds increase dramatically with the antivirus or firewall application uninstalled, try installing a freshly downloaded version from their website. If that doesn't help, then the issue may be one with the antivirus application itself. In that case, you will want to contact the support team for the antivirus application.
If you are unable to get your speed issues sorted out using the above tips, feel free to contact us directly using the information below!
- Category: Frequently Asked Questions
- Last Updated: 02 November 2017
- Hits: 276
Ad-Hoc and Hotspot Functionality with Killer Adapters in Windows 10
You may wish to create an Ad-Hoc or Hotspot network with your Killer Adapter on your Windows 10 machine.
With Windows 10, all Ad-Hoc and Hotspot functionality has been officially moved away from the drivers, and into the operating system itself.
If you would like to create a Hotspot or Ad-Hoc network with Windows 10, you simply need to click Start, type Hotspot, and press Enter. All of the relevant settings for your Hotspot network will be on that page.
The Windows 10 version of our driver does not support the "Hosted Network" feature because Microsoft's own WDI driver does not have support for this. Microsoft is having all wireless vendors move to the WDI model, thus this feature will not work on Windows 10 drivers until after (and if) Microsoft expands support for SoftAP/Wi-Fi Direct.
In the meantime, if you need this feature back for certain older applications that made use of their own Hotspot or Ad-Hoc features, you can load the Windows 8.1 drivers via Device Manager from our INF download. We have verified that this works, and have had confirmation from other users as well.
However, we cannot guarantee that Windows Update will not automatically update these drivers, or that they will work flawlessly with Windows 10, as they are, after all, Windows 8.1 drivers. Use Windows 8.1 drivers in Windows 10 at your own risk.
- Category: Troubleshooting
- Last Updated: 16 November 2017
- Hits: 90
Some users may experience issues with their Killer Wi-Fi adapter not being able to detect certain specific Wi-Fi access points. Here are the things to check for:
- If you are in Europe and the access point might be on the 2.4 GHz band, it may be using channels 12 or 13. If you have access to the settings on this access point, try changing the the channel to 1, 6, or 11. If not, try updating to the latest version of drivers, which should be able to make use of channels 12 and 13 in European countries - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
- Your router or modem may be using a DFS channel. DFS channels are 5 GHz channels that can be used by the public, but public devices receive a "leave the channel" command if official use is necessary. Although Killer Wi-Fi adapters ordinarily have no problem operating on DFS channels, if your laptop has been used in an area where the DFS channel was being used in an official capacity (such as an airport), it may have received the signal to stay off of that channel. For example, in the United States and some parts of Europe, DFS channels are 5 GHz channels 50-144. When troubleshooting a wireless network that does not appear for a specific device, these channels should be avoided in these areas. You can use the chart available on this Wiki page to quickly see which channels are available in your area of the world. We have also noted that some routers will automatically choose DFS channels even though they are not compatible with those same channels, and they must be manually set to a channel in order to not use them.
- Your router or modem may need to be power cycled. All routers and modems rely on a very small amount of physical resources and, eventually, those resources will hang, making it necessary to restart them from time to time. The fastest and simplest way to do this is to unplug the device for ten seconds, then plug it back in. This can help even if only one device is having problems with the access point.
- Your computer may need to be restarted. Restart your computer by clicking Start > Power > Restart. Note that pressing the power button on most modern computers activates sleep mode - it does not shut them down. In order for your computer to reboot, you must either click Shut Down or Restart.
- You may be too far away from the wireless access point. Wireless signals rely on line of sight and, as such, each individual solid object between your device and the access point diminishes the signal. A single wall may contain multiple solid objects. A floor contains concrete subflooring, wood framing, piping, and various other solid objects. If at all possible, make sure you can connect with another device before assuming any one device is faulty.
- There may be interference. 2.4 GHz routers in crowded apartment complexes are especially susceptible to this. You can use the KIller Control Center's Wi-Fi Analyzer to see how many people are sharing your current channel. If too many people are on the same channel as you, it may not be possible to connect to your own access point from too far away. Setting your sideband, or side channel, to 20 MHz can help mitigate this, as the smaller ths sideband, the stronger the signal.
- Your wireless profile may have become corrupted. If you have connected to this access point before, but it is no longer visible, you may need to delete the connection's profile and reconnect. Here are the steps:
- Click the rectangular "Connect" button, where you would normally click to connect to a wireless network, on the bottom, right-hand side of your screen.
- Click Network and Internet Settings.
- Click Wi-Fi on the left, if it is not already selected.
- Click Manage Known Networks
- Click the network that you are not able to detect.
- Click the Forget button.
- Close the Settings window, and connect like normal. If the access point still does not appear, try restarting your machine by clicking Start > Power > Restart.
If you are still unable to connect to a specific wireless access point, feel free to reach out to our support here - http://www.killernetworking.com/about/contact.
- Category: Troubleshooting
- Last Updated: 16 November 2017
- Hits: 202
No Wi-Fi Access Points with 1525 Using Killer Control Center 1.4.1500
This issue only affects users who have installed Killer Control Center 1.4.1500, or who installed drivers from that same version number of driver installer. If you are using the Killer Control Center, you can check your driver number by clicking the Settings button in the Killer Control Center. Version 1.4.1503 has now been released as of October 12 2017, and fixes this issue. Users with this problem should be able to simply download the package from here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and install it. It will update the components automatically. If the installer asks to close the applications in order to update them, keep telling it to close the needed applications, and it will finish the install after a few tries, if necessary. If you are unable to fix the issue in this manner, feel free to contact support.
- Category: Troubleshooting
- Last Updated: 29 November 2017
- Hits: 52
Some users have reported problems seeing Wi-Fi access points that are using channels 12 or 13. This is a driver issue that will be corrected in later versions. In the meantime, there is a fairly simple registry tweak, which you can perform, that will enable your machine to see these channels. Note that this method has only been tested in Windows 10. If you have success using this method in Windows 7 or 8.1, please reach out to us at the contact information below and let us know!
- Click Start
- Type regedit and press Enter
- Copy the following, and paste it into the bar beneath File, Edit, View, Favorite, Help:
- Then press Enter. It should jump to a point in the registry that looks like the below picture.
- Each numbered folder within corresponds with a device on your machine. Unfortunately, from here, it's complete guesswork as to which folder equals which device. Fortunately, it's pretty obvious as you click on each folder. For instance, 0006 is my Killer 1525, as you can see in screenshot. If in doubt, look for the "DriverDesc" entry. They're in alphabetical order. But, again, it should be pretty obvious. If you see it talking about Bluetooth, it's the wrong one. Once you find it, you know where the registry portion for your Killer adapter is hiding.
- On the right pane of the registry editor, find the entry marked "AddNewChannelfor11d". This is our holy grail of channels 12 and 13. It is currently set to a value of 0. Double-click it. Change the value to 1, and click the OK button.
- Click File then Exit
- You have now activated the adapter's ability to see channels 12 and 13.