General Information

No Wi-Fi Access Points with 1525 Using Killer Control Center 1.4.1500

 

UPDATE: This issue only affects users who have installed Killer Control Center 1.4.1500, or who installed drivers from that same version number of driver installer. If you are using the Killer Control Center, you can check your driver number by clicking the Settings button in the Killer Control Center. Version 1.4.1503 has now been released, and fixes this issue. Users with this problem should be able to simply download the package from here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64 - and install it. It will update the components automatically. If the installer asks to close the applications in order to update them, keep telling it to close the needed applications, and it will finish the install after a few tries, if necessary. If you are unable to fix the issue in this manner, feel free to contact support. 

We are aware of an issue with Killer Control Center version 1.4.1500 with the Killer Wireless-AC 1525 adapter, where no Wi-Fi access points will show after installing. We are working on a fix for this issue, and will be releasing it shortly, hopefully before October 13th, 2017. In the meantime, we suggest any users who encounter this bug download version 1.4.1494 (64-bit link), uninstall anything "Killer" under Apps and Features, restart your machine, and then install the downloaded version 1.4.1494. This should resolve the issue until we release the fixed build. We appreciate your patience! 

Wireless Issues with Killer Wireless-AC 1535 on Certain Platforms

 

We are aware that users, on some specific platforms, are encountering Wi-Fi drops, slowdowns, disconnects, and packet loss issues, which are related to certain machines containing the Killer Wireless-AC 1535.

We have been working closely with the manufacturer to root cause the issue, and the manufacturers of these machines have been releasing chipset updates to address the problem. In most cases, users are able to resolve this issue by doing the following:

  • Update the chipset drivers from the manufacturer’s website, which, in many cases, has been updated as recently as September 2017.
  • Update the BIOS from the manufacturer’s website, which has also been updated as recently as September 2017.
  • Ensure that the Windows OS is up to date by using Windows Search to search “Windows Update, then clicking Check for Updates, letting it download and install whatever updates it finds, then restarting the machine, and checking again until no updates are found upon a fresh restart.
  • If the issue persists, please be sure that you are using the most up-to-date version of the Killer Control Center, available here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. The installer should automatically detect your current version of the suite and update on its own, but if you encounter any error, make sure you have the latest installer downloaded, then remove any "Killer" application from your Apps & Features menu (accessible from right-clicking Start), restart your machine, and then double-click the downloaded installer file for the latest suite once your machine has booted back up. 

If you are unable to resolve the issue by following these steps, we encourage you to reach out to us here - http://www.killernetworking.com/about/contact - so that we may help you on a case by case basis.

Please be sure to mention what steps you have already taken to troubleshoot the issue so that we do not unknowingly ask you to repeat steps.

 

Router or Modem Issues With Killer 1535

 

This article is intended to cover all issues that affect any access point, be it a router or modem, that occur when the Killer Wireless-AC 1535 connects or is connected.

The 1535 is a cutting edge Wireless-AC device with MU-MIMO and Transmit Beamforming technology and, as such, not all access points have firmware already installed that is able to handle the connection. Problems that some of our users have reported include:

  • Access point restarts or crashes upon connection, requiring restart
  • Access point restarts or crashes after being connected for some time, requiring restart
  • Access point slows dramatically
  • Access point randomly disconnects all connected devices

The fix for this issue will depend on your personal situation.

You Own the Access Point

In this case, you are connecting to a device, such as a router, that you own, which is then connected to another device, such as a modem, which is owned by your Internet Service Provider (ISP). If the device in question is a modem, please be sure that, even if you own the device, your ISP supports any firmware that you flash onto the modem. Most ISPs maintain a list of accepted firmware versions for each device online.

In many such situations, you can update the firmware of your device to resolve this issue. You should first try to update the firmware through the router's interface, if possible. If that is not a feature of that router, or if that does not solve the issue, check for the latest firmware from the official support page of your router. If the problem is still not resolved, then see if your router is listed below. Listed below are the routers whose model numbers that we are aware of have issues, along with the location of the updated firmware that the router manufacturer has made available to address the issue:

If you own a different model than the one listed above, and updating to the latest firmware that is available from the support page of your router's manufacturer, we suggest contacting the support for your router, we suggest first updating to the latest Killer Control Center, found here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. If that does not solve the issue, the next step would be to contact the support for your device and advise them of the steps that you have taken, and ask if they have a beta firmware available. At the same time, please contact our support, as well, using this form - http://www.killernetworking.com/about/contact

The Access Point is Owned By Your ISP

In this case, it is very possible that the device is running a very old firmware version. Most ISPs only update the firmware at the customer's request, or when it is absolutely necessary in order for the device to continue working on their network, and many ISPs use very old equipment. If you are connecting directly to an ISP owned device, and you are experiencing these issues, then your best bet would be to contact your ISP's support, and request that they update the firmware on the modem. This is usually a simple thing for them to do. If you are unable to resolve this by asking your ISP to update the firmware on the device, please let us know by contacting us here - http://www.killernetworking.com/about/contact - so that we may document the model of the access point that is not fully compatible with our device. In most cases, however, it is due to the age of the device, and a bug in its firmware. If asked, your ISP may be willing to change you to a different model of access point. You might also be able to provide your own access point (sometimes saving a monthly rental fee in the process), or buy your own router to plug into their modem, then use your router as the access point. If you decide to buy your own modem, most ISPs maintain a list of modems that work with their service. If you use multiple devices at the same time on the same access point, there is a good chance that you will see a boost in performance on all devices by providing your own modem. 

Addressing the Isssue with Drivers

There are some discussion threads where we have commented, linking to specific drivers on our site, where those drivers have now been moved, causing 404 errors, or redirections to this page. Those drivers were links to .INF drivers that could be installed using the Device Manager, to address specific access points crashing when the 1535 would connect to them. These posts and links were created before we had driver-only installers hosted on our website, and were generally just the latest driver-only file that we had available at that moment, as the problem was believed to be cause by the performance suite at the time. You can now download the latest driver-only installer here - http://www.killernetworking.com/driver-downloads/category/other-downloads. However, this will not always solve the issue, as the issue is sometimes not the performance suite, but that of buggy firmware with the access point. If you wish to try and address the issue by using a driver-only install, you will need to download the driver-only installer, then uninstall all "Killer" entries in your Programs and Features menu, restart your machine, then install the driver-only package. This will remove all Killer network management capability.

We have had some reports of users who were only able to keep their routers stable with only one very specific driver version - usually some Windows 8.1 driver used on a Windows 10 machine. In those cases, we will do our best to locate a copy of that specific version for you but, unfortunately for those cases, Windows Update will often update those drivers anyway, and that is completely out of our control. There are some guides out there on how to prevent Windows Update from updating your device drivers, but we have neither tested nor endorse any particular method of doing so, and we cannot say what the repercussions may be. 

 

 

Where Can I Buy Killer Network Adapters?

5.0 

Unfortunately, our current line of network adapters are currently only integrated into motherboards and laptops of various manufacturers and not sold as individual units. This is due to different regulatory and system calibration requirements. We apologize for the inconvenience.

You may find that our wireless adapters do show up online for sale from time to time. These are not authorized for resale by us, or any authorized manufacturer, but are being sold as components removed from other machines. Be sure to keep that in mind when purchasing. We can only support adapters that are obtained in this fashion in a very limited capacity.

Also note that many laptop manufacturers use hardware IDs to lock out non-authorized Wi-Fi adapters, so swapping in another adapter may not be as simple as it seems.

 

Will the Killer Prioritization Engine in the Linksys WRT32X Help Consoles?

 

No, but it won’t hinder it, either. The Linksys WRT32X is an otherwise fully featured router, which also includes the ability to work with the Killer Control Center’s network prioritization features, and thus requires that any machine using this feature use a Killer Network Adapter. The router also features the ability to prioritize non-Killer devices using three levels – default, low priority, and high priority. You can learn more about the router on Linksys’s website here - https://www.linksys.com/us/p/P-WRT32X/#product-features

 

Do Killer Network Adapters Support Link Aggregation/NIC Teaming?

 

Link Aggregation is not supported with any Windows consumer platform. In order to use Link Aggregation, you must be using an Enterprise grade router with this capability, and a Windows Server Operating System. However, the Killer Control Center is capable of using multiple Killer Network Adapters at one time with Doubleshot Pro and Doubleshot-X3 Pro which, for gaming, is even better than Link Aggregation, as the Killer Control Center can make use of Wi-Fi and Ethernet at the same time! You can read more about Killer Doubleshot Pro here - http://www.killernetworking.com/technology/killer-double-shot-pro and Killer Doubleshot-X3 Pro here - http://www.killernetworking.com/technology/killer-doubleshot-x3-pro.

 

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